As from Monday just gone you can no longer phone for an appointment and get one immediately, but neither do you have to wait for ages to speak to someone.
Well, how do you get an appointment, I hear you ask?
You either fill in an online form, outlining your symptoms, and send it to the surgery. This is then reviewed and dealt with.
(If you'd rather phone or go in person the form is filled in for you.) They then try to get back to you with the day, and action is taken.
I sent a form in just after noon, and have had a phone call giving me an appointment for Monday morning. In the past, I have been given appointments as much as four weeks in the future, and nearly always two weeks off.
Apparently the new system is making for smoother running of the surgery, and less wasted appointments, as all are reviewed and may not need a face to face appointment.
It will take a while for some to get used to it, but I'm all for smoother running.
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